Privacy Policy

Last Updated: March 24, 2025

At Resolve & Reconnect, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

1. Information We Collect

  • User-Provided Content:
    • Images uploaded for video generation
    • Audio files for lip-sync processing
    • Email address for account management and communication
  • Automatically Collected Information:
    • Device information (browser type, IP address)
    • Usage data (features accessed, timing of use)
    • Performance metrics of our AI processing

2. How We Use Your Information

  • To generate AI videos as requested
  • To improve our AI algorithms and service quality
  • To communicate with you about your requests and our service
  • To maintain the security and functionality of our platform
  • To comply with legal obligations

3. Data Retention

  • Generated videos are automatically deleted after seven (7) days
  • Account information is retained until account deletion is requested
  • Usage data is retained for up to 12 months for service improvement

4. Data Security

  • We implement industry-standard security measures to protect your data
  • All data transmission is encrypted using SSL/TLS protocols
  • Access to user data is strictly limited to authorized personnel

5. Your Rights

  • Request access to your personal data
  • Correct inaccurate personal data
  • Delete your personal data
  • Withdraw consent for data processing
  • Object to certain data processing activities

6. Third-Party Services

  • We use trusted third-party services for:
    • Cloud storage
    • AI processing
    • Payment processing
  • These services have their own privacy policies which we encourage you to review

7. Cookies and Tracking

  • We use essential cookies for basic functionality
  • Analytics cookies help us understand usage patterns
  • You can control cookie preferences through your browser settings

8. Children's Privacy

Our service is not intended for users under 18 years of age. We do not knowingly collect or maintain information from persons under 18 years old.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at: resolveandreconnect@gmail.com